Privacy Policy

Privacy Policy MT33 — Player Personal Data Protection

At MT33, your privacy is our priority. We are committed to ensuring that every piece of personal information you share with us is protected to the highest security standard, used responsibly, and never misused.

Last Updated: 1 January 2026  |  Language: Bahasa Malaysia

Our Commitment to Your Privacy

Six key pillars that ensure your personal data remains secure at MT33 at all times.

256-bit SSL Encryption

All data transmitted between your device and mt33 servers is encrypted using 256-bit SSL standards — the same encryption technology used by international banking institutions.

No Data Selling

Mt33 has never and will never sell, rent, or share your personal data with any third party for marketing purposes without your explicit consent.

Secure KYC

The identity verification (KYC) process is conducted through secure, encrypted channels. Your documents are stored in systems that comply with international security standards.

Secure Data Storage

Personal data is stored on servers protected by multi-layered firewalls, real-time threat monitoring, and strict access controls for MT33 staff.

Full Control Rights

You have the right to access, correct, transfer, or request deletion of your personal data at any time through MT33's support channels.

Your Cookie Controls

Mt33 uses cookies solely to improve the user experience. You can manage your cookie settings through your browser settings at any time.


Important Note: This Privacy Policy describes how MT33 collects, uses, and protects your personal information. By using the MT33 platform, you agree to the practices described in this policy. Please read this document carefully in its entirety.

1 Introduction

Mt33 ("we", "our platform") values the privacy of every player and user on our online betting platform. This Privacy Policy is provided to clearly and transparently explain how we handle your personal data from the moment you register until you stop using our services.

This policy applies to all information collected through the MT33 official website, MT33 mobile app, and all related communication channels including email, live chat, and customer support. By registering as a member or using any part of the MT33 platform, you acknowledge that you have read and understood this Privacy Policy.

We operate in accordance with internationally recognised data protection principles. Your information is collected only for legitimate purposes, stored securely, and not used beyond what is necessary for the stated purposes.

2 Personal Data We Collect

We collect various types of personal data depending on how you interact with the mt33 platform. Below is a summary of the data we collect:

Data Category Example Information Requirements
Personal Identity Full name, date of birth, identification card number, gender Required (KYC)
Contact Information Email address, phone number, residential address Required
Financial Information Bank account number, e-wallet, deposit and withdrawal transaction history Required
Technical Data IP address, browser type, operating system, device used Automatic
Usage Data Game history, wagering records, login times, pages visited Automatic
Verification Documents Copies of identity card, passport, utility bills, bank statements Required (KYC)
Communication Data Live chat transcripts, support emails, feedback Options

3 How We Collect Data

Mt33 collects your personal data through several different methods:

  • Account Registration: Information you provide during the new account registration process, including your name, email, and phone number.
  • KYC Verification: Identity documents you upload during the identity verification process for legal compliance purposes.
  • Financial Transactions: Details provided during deposits and withdrawals, including your bank account or e-wallet information.
  • Platform Usage: Technical and behavioural data collected automatically when you use the MT33 website or app.
  • Cookies & Tracking Technologies: Session information, user preferences, and analytics data collected through cookies and similar technologies.
  • Support Communications: Information you share when contacting the mt33 customer support team through any channel.
  • Trusted Third Parties: In certain cases, we may receive information from third-party identity verification providers or fraud prevention services that we use.

4 Purpose of Data Use

We use collected personal data solely for the following legitimate and stated purposes:

  • Account Management: Creating, verifying, and managing your player account on the mt33 platform.
  • Transaction Processing: Processing deposits, withdrawals, and all financial transactions accurately and securely.
  • Legal Compliance & AML: Fulfilling our obligations under anti-money laundering (AML) laws and Know Your Customer (KYC) compliance.
  • Platform Security: Identifying, investigating, and preventing fraud, system abuse, and other illicit activities.
  • Service Improvement: Analysing usage patterns to improve the functionality, design, and user experience of the mt33 platform.
  • Service Communications: Sending important notifications related to your account, transactions, promotions, and policy changes.
  • Customer Support: Resolving enquiries, complaints, and technical issues you submit to our support team.
  • Responsible Gaming: Monitoring usage patterns to identify signs of gambling-related issues and offer appropriate assistance.

Mt33 will not use your data for purposes beyond those stated in this Privacy Policy without first obtaining your explicit consent. We never sell players' personal data to advertisers or third-party marketing companies.

5 Data Sharing with Third Parties

Mt33 does not share your personal data broadly. However, in certain limited situations, we may need to share your information with the following parties:

  • Payment Service Providers: FPX, Touch 'n Go eWallet, GrabPay, Boost, and crypto providers such as USDT and BTC to process your financial transactions. They only receive the data necessary to process the relevant transaction.
  • Game Providers: Third-party gaming platforms integrated with mt33 may receive the minimum session data required to operate games properly.
  • Identity Verification Services: A third-party KYC provider that helps us verify player identities in accordance with international compliance standards.
  • Relevant Authorities: Law enforcement agencies, regulatory bodies, or courts when we are required to do so under applicable law.
  • Analytics Services: Analytics tools that help us understand usage patterns for platform improvement purposes — shared data is anonymised and non-identifiable.

All third parties we work with are required to adhere to privacy and data security standards equal to or higher than those of mt33 itself. We do not permit them to use your data for any purpose other than those specified.

6 Data Security

Mt33 continuously invests in the latest security infrastructure to ensure your personal data remains protected at all times. The security measures we employ include:

  • Full Data Encryption: All transmitted data is encrypted using TLS 1.3 protocol and AES-256 encryption for stored data.
  • Two-Factor Authentication (2FA): An additional security layer for account access that protects you even if your password has been compromised.
  • 24/7 Threat Monitoring: An intrusion detection system that monitors suspicious activity on the platform in real time, around the clock.
  • Strict Access Control: Only authorised mt33 staff who require access to specific data are permitted, with all access recorded and audited.
  • Regular Security Testing: Independent security audits and penetration testing are conducted regularly to identify and address any vulnerabilities.
  • Secure Data Backup: Data is backed up regularly to a secure location to ensure service continuity.

While we take all reasonable measures to protect your data, no security system can be guaranteed 100% secure. In the event of a data breach that materially affects you, we will notify you within the timeframe stipulated by our legal obligations.

7 Cookies & Tracking Technologies

Mt33 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

  • Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
  • Performance Cookies: Collecting anonymised information about website usage to help us improve platform performance and speed.
  • Functional Cookies: Saving your preferences such as language, display settings, and game preferences so you do not need to reconfigure them each time.
  • Analytics Cookies: Helping us understand which pages are most frequently visited and how players interact with our platform for improvement purposes.

You can manage or disable cookies (except essential cookies) through your web browser settings. However, disabling certain cookies may affect the functionality of some parts of the MT33 platform.

8 Your Privacy Rights

As an mt33 player, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:

Right to Access

You have the right to request a copy of all personal data we hold about you at any time.

Right to Rectification

You may request that we correct any inaccurate or incomplete personal data.

Right to Erasure

Under certain circumstances, you may request the deletion of your personal data from our systems.

Right to Data Portability

You may request your personal data in a machine-readable format for transfer.

Right to Object

You may object to the processing of your data for specific purposes such as direct marketing.

Right to Restriction

You may request that we restrict the processing of your data in certain defined situations.

To exercise any of the above rights, please contact the mt33 support team via email at [email protected] or via our platform's live chat. We will process your request within 30 business days.

9 Data Retention Period

Mt33 retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy or as required by applicable law:

  • Active Account Data: For as long as your account remains active and you continue to use mt33 services.
  • Financial & Transaction Data: Retained for a minimum of 7 years in compliance with financial compliance and anti-money laundering requirements.
  • KYC Documents: Retained for a minimum of 5 years after account closure in accordance with regulatory requirements.
  • Log & Technical Data: Retained for 2 years for security and fraud investigation purposes.
  • Communication Records: Support conversation records are retained for 2 years for quality control and reference purposes.

When data is no longer required and there is no legal obligation to retain it, we will securely delete or anonymise that data in accordance with MT33's internal procedures.

10 Links to Third-Party Sites

The mt33 platform may contain links or integrations with third-party services such as payment providers and game providers. mt33's Privacy Policy applies solely to the mt33 platform and its services.

We are not responsible for the privacy practices or content of such third-party websites or services. We encourage you to read and understand the privacy policy of each third-party service you access through the mt33 platform.

11 Child Protection

Mt33 services are exclusively available to individuals aged 18 and above. We do not knowingly collect or process personal data of children under the age of 18.

Should we discover that personal data of an underage child has been collected without our knowledge, we will take immediate steps to delete that data and close the relevant account. If you are aware that a child has registered on our platform, please contact us immediately at [email protected].

12 Privacy Policy Amendments

Mt33 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or newly introduced platform features.

When material changes occur, we will notify you via in-platform notifications or email to the address registered in your account. The "Last Updated" date at the top of this page will always reflect the latest version of the policy in effect.

Continued use of the mt33 platform after any amendments are published will be considered your acceptance of the updated Privacy Policy. If you do not agree with any changes, you have the right to close your account and stop using our services.

Contact Us: For any inquiries, concerns, or requests related to your privacy and personal data, please contact the mt33 Data Privacy Officer at [email protected]. We will respond within 3 business days.


Safe & Trusted Platform

Your Data Is Safe. Now It's Time to Play.

Mt33 protects your privacy with bank-level encryption. Register now and enjoy a safe, fair, and enjoyable online betting experience.

256-bit SSL
Protected Data
No Data Selling
24/7 Support
Bahasa Melayu